![]() If you don't notify us 2 working days before collection, we can still cancel the collection request but it will be to late to cancel this with the courier company and it will be charged a minimum charge of £11. If you have booked a collection and wish to cancel you must inform us 2 working days before the intended collection date, this it to allow us enough time to cancel the request with the courier company being used so that no charge is paid. If we arrange collection and you are unavailable for the collection or you do not allow the courier to collect as agreed, you will be charged to rebook the collection. If you have not allowed a minimum 48 hours for us to book your collection, we will inform you as soon as possible for another convenient date for collection. ![]() If you decide to not go ahead with a repair, we will return the machine to the address first provided. Repair/service warranty covers only the items we have replaced or repaired. Our usual repair turnaround is between 7 days after receiving the machine into our workshop, dependent on parts availability. Don’t send the base and cover where a machine does not have its original box and original packing. These are required to allow us to fully test before return. In the case of an embroidery machine where the problem is with the embroidery side of the machine, we would also need the embroidery unit and hoop. Please also send the foot control and power lead, a bobbin case and spool with the machine. We would ask that you pop a note in with the machine to explain what the fault and also a sewn sample of fabric showing the stitching problem. NOTE:In shopping cart please select the zero price shipping option. Also at this time we can arrange a return day. 2. We will repair your machine and call you again to take payment for the repair.Please pack machine securely and give us 30 hours notice of collection day (Saturday and Sunday not included). We have also built up a large stock of second hand parts to keep the older machines going for many years yet. We repair all makes, any age and any condition. The cost of repair/service is from £49.90 (including VAT) for basic sewing machines to £95.00 (including VAT) for advanced embroidery models. Our knowledge helps us identify specific sewing machine problems quickly, which enables us to action our team of sewing machine engineers to carry out the sewing machine repair or service at a very keen price.Īll our repair /service work is fully guaranteed and our engineers have been trained by SINGER ![]() ![]() *The Book A Repair collection/return is only available to customers within UK mainland and we are unable to offer this service for large semi-industrial and large rotary irons.*īecause we are specialists in our field, we have gained a vast knowledge of the faults sewing machines develop. ![]()
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